The Secretarial D-3 Study Program of the Faculty of Vocational Studies held a Workshop on “Improving Service Excellence in the Secretary World” on Thursday, April 25, 2024, at the USU Faculty of Vocational Studies Hall. This activity was attended by 4th-semester students (Class of 2022). Mrs. Camelia Rizkika, SE.Ak as Supervisor of Customer Care Operations Telkomsel 1 Medan, PT Telkomsel as Resource Person 1 and Mrs. Juli Agustini, SE as Branch Manager of PT Bank Syariah Indonesia (BSI) KCP Medan USU as the Speaker 2.
In this activity, the speakers or presenters explained service excellence in the work environment at Telkomsel and BSI and also explained the attitude, behavior, and appearance of a secretary. Students are also invited to discuss how to provide good service in the work environment of the company. At the end of the event, the students performed an office fashion show using a scoring system. With this workshop activity, D3 Secretarial students are expected to have an understanding of service excellence and are not fixated on mastering the material, but students can also implement good service excellence and obtain practical guidance in service excellence.
In this activity, the Dean of the USU Faculty of Vocational Studies also signed a document on the implementation of the Implementation Arrangement (IA) collaboration with PT. Bank Syariah Indonesia, Tbk, and Telkomsel as a form of cooperation for the USU Faculty of Vocational Studies D-3 Secretarial Study Program.